Language, persistence and time zones each break manual re-verification in a different way. Here's what technology does instead.
Travel agencies book for travellers going everywhere — which means bookings for countries whose language a team simply doesn't speak. Manual re-verification is a reasonable start, but it runs into the same handful of limits again and again.
Language
Problem: a language barrier leads to poor communication, which leads to incomplete re-verification — and that can mean a booking error nobody caught in time.
Solution: rePUSHTI re-verifies bookings using AI, machine learning and automated calls, trained agents included, across languages including English, Malay, Arabic, Egyptian and Saudi Arabic, Russian, Turkish, French and German.
Persistence
Problem: calls go unanswered, technical issues get in the way — and an incomplete re-verification can still leave an error uncaught.
Solution: rePUSHTI isn't limited the way a person working a single channel is — re-verification runs across calls, email, WhatsApp and other channels until it gets an answer.
Time
Problem: a hotel's daytime is somewhere else's night — which can mean nobody at the desk, or a skeleton crew who can't help with a re-verification call.
Solution: rePUSHTI runs 24/7. Whenever a booking is pushed through, re-verification starts — not on a schedule built around one time zone.
