The questions people actually ask.

We contact the property you booked and confirm, with a human there, that the reservation exists under your name, that the room, board and rate match your voucher, that the dates are the ones you hold, and that the payment status is what you were told. Anything you asked for is put to them on the same call.

Yes — for travellers, on any booking, whichever platform you used. We charge travel businesses for the same thing at volume; that is the business, not you.

It depends on the property's timezone. checking in today: ~2 hours; checking in tomorrow: 4–6 hours; checking in later: 10–12 hours. You're notified when we start and at every change, so you never have to chase us.

The confirmation you already have, and a WhatsApp number we can send a one-time code to. Never your card number, never the last four digits, never your booking-platform login. If anyone asks you for those in our name, it is not us.

Because it changes the questions worth asking. A honeymoon, a business trip and a family stay need different things confirmed, and the property can only plan for what somebody tells them. You see the exact brief before it goes anywhere.

That is the point. It lands in your account as a mismatch, with what they actually said and who said it, and our desk picks it up — early enough that you still have options rather than at the front desk after a flight.

We contact them on your behalf and say so. That is what the one-time code confirms: that the person making the request is the person on the booking.

Yes. Open the booking in your account and raise a ticket against it — it reaches the desk with the whole stay attached.