The busiest season is also the one with the least room for a booking error. A short checklist for getting through it without one.
The holiday season is when travel agencies are busiest, and when there's the least room for error — repeat business and word of mouth both depend on getting it right when demand is highest. Here's the checklist rePUSHTI gives every travel agency before the rush starts.
Do you have great content providers?
- High-resolution images of the rooms on your website
- Updated and accurate hotel information
- A large enough selection to give customers real choice
Can you get your customers the best deals?
- Packages, deals and combos that add real value for money
- Free upgrades, special services and complimentary extras
Can you guarantee error-free booking?
Booking errors can ruin a customer's trip on their own — a hotel's system that doesn't show the booking at all, payment issues, missing amenities, or a guest placed in the wrong room.
If the answer to any of the above is no, the business isn't ready for the holiday season yet. Getting the best hotel content, partnering with the best suppliers, and re-verifying every booking before the guest travels is what closes the gap.
