A year-end look back at what re-verification actually did at scale in its second full year — the bookings, the hotels, the countries, in real numbers.
rePUSHTI takes its name from the Sanskrit word for "affirm" — launched in 2021, on the idea that error-free bookings shouldn't depend on which border, time zone or language a hotel happened to sit behind. 2022 was the year that idea ran at real scale for the first time.
The year, in numbers
- 75,000+ bookings re-verified by dedicated agents
- 40,000+ unique hotels covered, from star properties to homestays
- 177 countries where bookings were re-verified
- 25 new customers brought on
- 16 languages used in re-verification conversations
None of that happens without learning a lot, quickly, about how differently a booking can go wrong depending on where in the world it's headed. That's what 2022 mostly was — perseverance on the unglamorous parts, one property and one language at a time.
