A receptionist behind the front desk of a hotel lobby at night

Trust

Re-verification

Every booking, checked with the hotel itself.

A confirmation number proves almost nothing.

We go to the hotel itself — not the supplier, not the channel — and work through the booking line by line, so problems surface while you can still do something about them rather than at the front desk with your guest standing there.

The agent working in here

Booking Re-verification

Goes to the hotel on every booking you sell, and doesn't stop at a confirmation number.

Picks the route the hotel actually answers on — call, WhatsApp or email
Works in the hotel's own language, until a human there confirms
Reads back room, rate, dates and payment, and flags whatever doesn't match
Asks for what your guest needs — the celebration, the timings, the table
Hands to one of our people, in 17+ languages, when it needs a person

One of the agents running the Travel OS — and there are more being built. See the roster.

Numbers from our own annual report, ‘The State of Re-verification’ — not a projection, what actually happened.

400K+: Bookings re-verified in a year
120K+: Hotels reached globally
185+: Countries
17: Languages
3 in 5: Bookings had some issue on re-verification

Fully confirmed with no issues at all: well under half. That gap — not a hypothetical — is what re-verification closes before your guest ever reaches the desk.

Hotel groups we've re-verified with

Wyndham
IHG Hotels & Resorts
Hilton
Accor
Meliá Hotels & Resorts
Marriott
Best Western
Radisson
Four Seasons
Warwick Hotels and Resorts

Languages we re-verify in

English
Arabic
Egyptian Arabic
German
Polish
Russian
French
Spanish
Italian
Portuguese
Korean
Turkish
Hindi
Greek
Japanese
Marathi
Malay

What it does. Four things it changes on day one.

Direct with the hotel

Not the supplier, not the channel. We reach the property itself by whichever route it actually answers on, and keep going until someone there confirms.

70% agentic, 30% human

More than seven in ten re-verifications run on AI and automation through an agentic process. The rest go to people working globally in 17+ languages, for the ones that need a person.

The problems, before your guest

Payment not settled, a mapping error, booking not found, a VCC that won't authorise, room category mismatch, meals not included, a nationality restriction, a hotel that isn't real.

An HCN, and everything around it

You get the hotel's own confirmation number. But the number is the receipt, not the work — the work is everything found and fixed before your guest arrived.

In detail

What you actually get.

Every booking you sell, re-verified directly with the hotel before your guest travels — problems found and fixed while there is still time to fix them.

A concierge in uniform behind a hotel front desk

Direct with the hotel
Not the supplier, not the channel. We reach the property itself by whichever route it actually answers on, and keep going until someone there confirms.
70% agentic, 30% human
More than seven in ten re-verifications run on AI and automation through an agentic process. The rest go to people working globally in 17+ languages, for the ones that need a person.
The problems, before your guest
Payment not settled, a mapping error, booking not found, a VCC that won't authorise, room category mismatch, meals not included, a nationality restriction, a hotel that isn't real.
An HCN, and everything around it
You get the hotel's own confirmation number. But the number is the receipt, not the work — the work is everything found and fixed before your guest arrived.