Travel agencies deal with customers travelling all over the world. With domestic and international travellers, travel agencies deal with multiple bookings each day. Now many of these bookings are for countries that speak languages that are different from yours. Getting a booking re-verification in such a situation is tricky.
Now let’s say your customer is travelling to Germany and the hotel they are booked at converse only in German. Your agent or people of your agency don’t speak German. Re-verifying booking in such a situation will be difficult. And getting all parameters cross-checked might be impossible. Such conditions give rise to booking errors and mismatches.
Have you ever wondered why some booking errors happen despite the best attempts at covering all your bases?
That’s because manual re-verification leaves you wide open to possible errors. Manual re-verification is done by people which means the margin for errors is high.
The easiest way to avoid this is by ensuring that you do everything possible to eliminate booking errors. This starts with switching from manual re-verification to technology driven re-verification.
So far, we have a re-verified booking in multiple languages, notably in English, Malay, Arabic, Egyptian Arabic, Saudi Arabic, Russian, Turkish, French, and German
We use various channels for re-verification to ensure accuracy, these include Calls, Emails, WhatsApp and alternative methods like communication through social media.
People travel all over the globe. This means that the places they travel to could have completely different time zones from yours. Re-verification in such situations is difficult and can result in booking errors. However, technology can help you overcome this hurdle.
A booking error or booking mismatch can result in monetary damage and it is detrimental to brand reputation. Your customers will no longer trust you with their booking and you will end up losing your customers and their business.
To avoid such situations, make technology a part of your re-verification process.
Let rePUSHTI simplify and refine your re-verification process. Power the future and success of your business with rePUSHTI.
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