your customer reaches their hotel and finds their hotel closed
Your Customer Reaches Their Hotel and Finds It Closed!

Travel agents make hundreds of bookings each day. You make the booking; you confirm the booking and you inform your customer their booking has been made. Your customer departs to their destination, secure in the knowledge that there is a

geographical factors impacting the need for booking re-verification
Geographical Factors Affecting Booking Re-verification

Travel companies have some of the most demanding tasks in the world. It’s important to ensure that your customer has a good experience wherever they go. The problem is, they could be going anywhere in the world. While you are

best time to re-verify a booking
Best Time to Re-verify a Booking

A perfect trip includes having a hotel stay that goes on without a hitch. However, hotel booking errors do occur and travelers are often left in an unhappy position. They of course will hold their travel agent, travel agency, or

feature image holiday season checklist for travel agencies
Holiday Season Checklist for Travel Agencies

Travel industry has bounced back from its pitfalls of 2020-2021. It is quite clear that the hotel industry is more than eager to regain its lost vitality, income, and growth. Travelers who have been cooped up at home or had

How to Make the Most of Your Re-verifications?

How to Make the Most of Your Re-verifications?  How to Make the Most of Your Re-verifications?  Nothing makes a trip go sour like issues with hotel reservations. For example, let’s say there is a traveler who has travelled for long

rate discrepancy
Did You Know the Rate Discrepancy of Hotel Rooms Can Cause Booking Errors?

Travellers are very familiar with booking errors. A booking error or booking mismatch can be defined as a difference between what was mentioned at the time of booking and what the customer receives at the hotel. Many things can cause

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