best time to re-verify a booking
Best Time to Re-verify a Booking

A perfect trip includes having a hotel stay that goes on without a hitch. However, hotel booking errors do occur and travelers are often left in an unhappy position. They of course will hold their travel agent, travel agency, or

feature image holiday season checklist for travel agencies
Holiday Season Checklist for Travel Agencies

Travel industry has bounced back from its pitfalls of 2020-2021. It is quite clear that the hotel industry is more than eager to regain its lost vitality, income, and growth. Travelers who have been cooped up at home or had

How to Make the Most of Your Re-verifications?

Nothing makes a trip go sour like issues with hotel reservations. For example, let’s say there is a traveler who has travelled for long hours to reach their destination, they reach a hotel and are now looking forward to resting.

rate discrepancy
Did You Know the Rate Discrepancy of Hotel Rooms Can Cause Booking Errors?

Travellers are very familiar with booking errors. A booking error or booking mismatch can be defined as a difference between what was mentioned at the time of booking and what the customer receives at the hotel. Many things can cause

payment failure booking error
Customer Has Paid for the Room, Yet Denied Check-in. Know Why?

Booking error is one of the biggest contributors to disgruntled customers, poor reviews, and loss of brand reputation. Your customers will always have many choices, therefore it’s up to you to retain your customers and get new ones. Customers do

manual re-verification
3 Issues Manual Re-verification Can’t Solve for You!

Table of Content – Introduction Barriers and Solutions Language Persistence Time Issues with Manual Re-verification Travel agencies deal with customers travelling all over the world. With domestic and international travellers, travel agencies deal with multiple bookings each day. Now many

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